Privacy Policy for Maple Tire
Effective Date: February 14, 2025
Contact Information:
- Address: 86 Janray Drive, Scarborough, Ontario, M1G 1Y4
- Phone: +1 (437) 601-8144
- Email: info@mapletire.ca
- Website: mapletire.ca
1. Introduction
Maple Tire is committed to protecting your privacy and personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us about our products.
2. Information We Collect
We collect personal information when you:
- Contact us: When you contact us via WhatsApp, email, or phone to inquire about our products, we may collect your name, phone number, email address, vehicle information (make, model, year), and details about your tire needs.
- Browse our website: We may collect information about your browsing activity, such as your IP address, browser type, pages visited, and referring website. We may use cookies or similar technologies for this purpose. These technologies may collect information such as your device identifier, operating system, and geographic location.
3. Purposes for Collecting Personal Information
We collect and use your personal information for the following purposes:
- Responding to inquiries: To respond to your product inquiries and provide you with relevant information about our tires and services.
- Improving customer experience: To understand your needs and preferences, allowing us to enhance our website, products, and services.
- Marketing (with consent): To send you promotional messages or updates about our products, services, special offers, or events. We will only do this if you have given us your express consent. You can withdraw your consent at any time.
- Website security: To ensure the security of our website and prevent fraud, unauthorized access, or other malicious activity.
- Legal compliance: To comply with applicable laws and regulations.
4. Consent
By contacting us or browsing our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We will obtain your express consent before using your information for marketing purposes. You may withdraw your consent at any time by contacting us at info@mapletire.ca.
5. Limiting Use, Disclosure, and Retention
We do not sell your personal information. We may share your information with:
- Service providers: We may share information with third-party service providers who assist us with website hosting, maintenance, security, communication, and marketing (only if you have consented). We ensure these providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal authorities: We may disclose your information to legal authorities if required by law, court order, or government request, or to protect our legal rights.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When the information is no longer needed, we will securely destroy or anonymize it.
6. Accuracy
We strive to keep your personal information accurate, complete, and up-to-date. You have the right to request corrections to your personal information if you believe it is inaccurate or incomplete. To do so, please contact us at info@mapletire.ca.
7. Safeguards
We use reasonable physical, technical, and administrative safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These safeguards include encryption, access controls, and regular security assessments.
8. Openness and Transparency
This Privacy Policy is available on our website to inform you about our personal information management practices. For any questions or concerns, please contact us at info@mapletire.ca.
9. Individual Access
You have the right to access your personal information held by us. To request access, please contact us at info@mapletire.ca. We may require you to verify your identity before granting access. We may also deny access in certain limited circumstances as permitted by law.
10. Challenging Compliance
If you have any concerns about our compliance with this Privacy Policy or PIPEDA, please contact us at info@mapletire.ca. We will investigate and address your concerns promptly.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. We will post the updated policy on our website with a new effective date.